FAQ

Find answers to common questions about our products and services

  • OMÉRO is a luxury home fragrance brand creating hand-poured candles designed to elevate everyday rituals. Each scent is hand-crafted to feel intentional, atmospheric, and deeply personal.

  • All OMÉRO candles are made using a custom coconut–soy wax blend for a clean, slow and even burn. We use high-quality fragrance oils and wooden wicks for a soft crackle and warm glow.

  • Yes. All OMÉRO candles are 100% vegan and cruelty-free. We never test on animals and use no animal-derived ingredients.

  • Yes. Every OMÉRO candle is hand-poured in small batches to ensure quality, consistency and attention to detail.

  • Burn time varies by size, but our candles are designed for long, clean burns when cared for properly. Always follow the candle care instructions included with your order.

  • Wooden wicks provide a cleaner burn, a wider melt pool, and a subtle crackling sound that enhances the overall experience.

  • Because our candles are hand-poured in small batches, slight variations in wax texture or finish are normal and part of the handmade process. This does not affect performance or scent throw.

  • We currently ship within the UK. International shipping may be introduced in the future.

  • Orders are typically processed within 3–5 working days. You’ll receive a confirmation email once your order has shipped.

  • Yes, we offer returns and exchanges within 30 days of purchase. Items must be unused and in original packaging. Please contact our customer service team for assistance.

  • We offer a 30-day return policy on all unused items in their original packaging. Please contact our customer service team to initiate a return.

  • Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

  • Yes, we ship to most countries worldwide. International shipping times and costs vary by destination.

  • Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's site.